Terms of service

Last updated 17 October 2026

These terms apply to your use of LuSaaS, the CRM and marketing platform at app.lusaas.com, and to the public pages it hosts for you. By creating an account or using the service, you agree to them on behalf of yourself and the business you use it for. If you don't agree, please don't use LuSaaS.

In short: your data is yours, use LuSaaS lawfully (especially when you email people), LuSaaS is in a free beta and may change, and either of us can end things at any time. Questions: contact@lusaas.com.

1. Who can use LuSaaS

LuSaaS is a tool for businesses and agencies. You must be at least 18 and able to agree to these terms for the business you represent.

2. The free beta

LuSaaS is currently offered free of charge as a beta. Features may be added, changed or removed, and things may sometimes break. We will tell you by email at least 30 days before any paid plan applies to your workspace, and you will never be charged without agreeing to a plan first.

3. Your account

• Keep your password and two-factor sign-in safe. You are responsible for what happens under your account.
• A workspace's administrators decide who can join it and what each person can see and do.
• Tell us straight away at contact@lusaas.com if you think someone else has access to your account.

4. Your data

Everything you put into your workspace (contacts, deals, quotes, invoices, templates, forms and files) belongs to you. You give us permission to store, process and display it only as needed to provide the service to you. You can export your contacts at any time.

You are responsible for having the right to the data you put in, including permission to contact the people in it. Our privacy policy explains how we handle personal information.

5. Email and messaging

When you send email through LuSaaS, you are the sender, and you are responsible for following the anti-spam and privacy laws that apply to you and to the people you contact. LuSaaS checks consent before each marketing email and adds your address and an unsubscribe link, but those checks help you comply; they don't replace your own responsibility. We may pause sending from a workspace that causes a high rate of bounces or spam complaints, to protect everyone else's ability to deliver email.

6. What you may not do

• send spam, or email people who have not agreed to hear from you where the law requires their consent;
• use LuSaaS for anything unlawful, deceptive or harmful, including phishing, fraud or harassment;
• upload malware, or try to get around security, limits or another customer's walls;
• copy, resell or reverse-engineer the service, except as a plan expressly allows;
• put information into LuSaaS that you have no right to hold.

7. Other services

If you connect LuSaaS to another service, such as Facebook or Instagram, that service's own terms apply to your use of it, and we are not responsible for its availability or changes.

8. Availability

We work to keep LuSaaS running and your data safe, but during the beta we cannot promise that it will always be available or free of errors. Keep your own copies of anything you can't afford to lose.

9. Ending things

• You can stop using LuSaaS and ask us to close your workspace at any time.
• We may suspend or close an account that breaks these terms, puts others at risk, or is unpaid on a paid plan. Where we reasonably can, we will warn you first and give you time to export your data.
• When a workspace is closed, its data is deleted as described in the privacy policy.

10. Our property

LuSaaS, its software and its design belong to us. These terms give you the right to use the service, not to own it. If you send us feedback or ideas, we may use them freely.

11. No warranties

LuSaaS is provided "as is" and "as available". To the extent the law allows, we make no warranties beyond those in these terms, including any implied warranty of fitness for a particular purpose.

12. Limits on liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data, and our total liability for any claim relating to LuSaaS is limited to the greater of the amount you paid us in the 12 months before the claim, or 100 US dollars. Nothing in these terms limits liability that cannot be limited by law.

13. Your responsibility to us

If someone makes a claim against us because of the data you put into LuSaaS, the messages you send through it, or your breach of these terms, you agree to cover our reasonable costs of dealing with it.

14. Changes to these terms

We may update these terms. For a significant change, we will email account holders at least 30 days before it takes effect. Continuing to use LuSaaS after that means you accept the new terms.

15. Contact

Questions about these terms: contact@lusaas.com. Our postal mailing address is available on request.